Big rec

SPEAK CAREFULLY...

  • Be Specific.
 Listeners are not mind readers. Specifically define the problem or name the feeling is unlikely that others will know what we are wanting or feeling if we leave them guessing.
  • Say less
Silence is helpful when emotions are strong, and we feel stressed or tired. Often, during those times, we say things do not mean. We lend to exaggerate or escalate the situation to a magnitude that is not real.
  • Stay focused
Discuss only the issue at hand. Getting off the track and bringing up old issues is confusing and irritating. Don't say things you don't mean or threaten things you won't carry out.
  • Stay it with tact
Ban blaming. Keep descriptive ruther than critical, blaming or all-knowing. Avoid criticism and sarcasm. 

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